Cancellation & Refund Policy

Last Updated: September 2026

At Taj Exotica Tour & Travels, we understand that travel plans can sometimes change. This Cancellation & Refund Policy explains the applicable cancellation charges, amendments, refunds, and related conditions for tour packages and travel services booked through us.

1. General Cancellation Policy

Cancellation charges depend on the type of service booked, the date of cancellation, the travel dates, and the terms applicable to the hotels, transportation providers, airlines, railways, safari operators, activity providers, and other suppliers involved in the booking.

Customers are encouraged to review the cancellation conditions provided in their quotation, invoice, and booking confirmation before making payment.

2. Cancellation by the Customer

Customers wishing to cancel a confirmed booking should contact Taj Exotica Tour & Travels as soon as possible.

Cancellation requests should preferably be submitted in writing through email or another official communication channel.

The date and time on which we receive the cancellation request will be considered when determining the applicable cancellation charge.

3. Tour Package Cancellation Charges

For standard tour packages, the following cancellation charges will generally apply:

These percentages are general cancellation guidelines for tour packages.

Where individual suppliers impose different or higher cancellation charges, the applicable supplier conditions may apply.

4. Peak Season & Festival Periods

During peak travel periods, including Diwali, Christmas, New Year, major festivals, fairs, special events, and other high-demand periods, cancellation charges may be up to 100%.

Certain hotels, transport providers, safari operators, activities, or other suppliers may impose stricter or completely non-refundable conditions during these periods.

Any special cancellation conditions applicable to your booking will be communicated in the quotation or booking confirmation.

5. Hotel Cancellation

Hotel reservations are subject to the cancellation policies of the respective hotels.

Depending on the property and booking conditions, a hotel reservation may be:

• Fully refundable until a specified date
• Partially refundable
• Subject to cancellation charges
• Completely non-refundable

Any cancellation amount charged by the hotel may be deducted from the customer’s refundable amount.

6. Transportation & Cab Cancellation

Cancellation conditions for cars, drivers, coaches, tempo travellers, and other transportation services may vary according to the booking dates and supplier conditions.

Any cancellation charges or amounts already committed to the transportation provider may be deducted from the refundable amount.

7. Flight & Train Bookings

Flights and railway tickets are subject to the cancellation, refund, amendment, and fare rules of the respective airline or railway authority.

Applicable airline or railway cancellation charges, fare differences, service fees, and non-refundable amounts will be deducted where applicable.

Taj Exotica Tour & Travels does not control the cancellation policies of airlines or railway authorities.

8. Safari, Activities & Attraction Bookings

Wildlife safaris, sightseeing activities, guides, entry tickets, permits, adventure activities, and other experiences may have separate cancellation policies.

Certain permits, safari bookings, tickets, or activities may become non-refundable once issued or confirmed.

Any refund will be subject to the cancellation rules of the relevant authority or service provider.

9. Customized Tour Packages

Customized tours may contain several individual services, each with its own cancellation conditions.

These may include:

• Hotels
• Transportation
• Guides
• Safaris
• Activities
• Entry tickets
• Flights
• Trains
• Other travel services

If a customized tour is cancelled, the refund will be calculated after applying the applicable cancellation charges for the individual components.

10. Amendments to Confirmed Bookings

Changes to a confirmed booking may include changes to:

• Travel dates
• Destinations
• Hotels
• Transportation
• Number of travelers
• Activities
• Other booked services

Amendments are subject to availability and may result in additional charges, cancellation fees, fare differences, or supplier penalties.

11. Cancellation by Taj Exotica Tour & Travels

In exceptional circumstances, Taj Exotica Tour & Travels may need to modify or cancel arrangements because of circumstances beyond our reasonable control.

Where possible, we will communicate with the customer and try to provide suitable alternatives.

Any refund will depend on the amount recoverable from the relevant suppliers after applicable deductions.

12. Force Majeure

Taj Exotica Tour & Travels shall not be responsible for losses or additional costs arising from circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters
• Severe weather
• Government restrictions
• Civil disturbances
• Strikes
• Pandemics or epidemics
• Political events
• Transportation disruptions
• Road closures
• Other unforeseen circumstances

In such situations, we will make reasonable efforts to assist customers and recover any refundable amounts available from suppliers.

13. Refund Processing

Where a refund is approved, processing will generally begin after the relevant suppliers have confirmed and released the refundable amount.

Refund processing times may vary depending on:

• Hotels
• Airlines
• Railways
• Transportation providers
• Payment gateways
• Banks
• Other third-party suppliers

Taj Exotica Tour & Travels cannot guarantee a specific processing period where the refund depends on a third party.

14. Refund Method

Where practical, refunds will normally be made to the original payment method used for the booking.

Any applicable bank, payment gateway, transaction, or processing charges may be deducted from the refund.

15. Non-Refundable Services

Some services may be specifically identified as non-refundable at the time of booking.

Examples may include certain:

• Hotel bookings
• Flight tickets
• Train tickets
• Safari permits
• Event tickets
• Activity bookings
• Special promotional rates

Once such services have been confirmed or issued, the corresponding amount may not be refundable.

16. No-Show Policy

If a customer fails to arrive, does not use a confirmed service, or does not notify us of cancellation within the applicable cancellation period, the booking may be treated as a no-show.

No-show bookings may be 100% non-refundable, depending on the applicable booking and supplier conditions.

17. Customer-Requested Changes

If a customer requests changes after booking confirmation, any resulting additional costs will normally be payable by the customer.

These may include:

• Hotel rate differences
• Transportation charges
• Ticket amendment fees
• Cancellation charges
• Supplier penalties
• Administrative or service charges

18. How to Request a Cancellation

To request cancellation, please contact us using our official contact details.

Please provide:

• Customer name
• Booking/reference number
• Travel dates
• Services booked
• Reason for cancellation, where applicable
• Contact information

Our team will review the request and communicate the applicable cancellation charges and estimated refundable amount.

19. Booking Confirmation & Specific Conditions

The cancellation conditions stated in the customer’s final quotation, booking confirmation, invoice, or service-specific terms may take precedence over these general guidelines where specific conditions have been provided.

Customers should carefully review all booking conditions before making payment.

20. Travel Insurance

We strongly recommend that travelers consider appropriate travel insurance covering trip cancellation, medical emergencies, travel delays, baggage loss, and other unexpected circumstances.

Taj Exotica Tour & Travels is not responsible for losses that could reasonably have been covered by suitable travel insurance.

21. Important Notice

Cancellation charges are calculated based on the applicable booking value and the services included in the confirmed itinerary.

The cancellation percentages mentioned in this policy are intended as general guidelines for standard tour packages. Specific supplier terms may differ and may apply where communicated at the time of booking.

22. Contact Us

For cancellation requests, refund queries, or clarification regarding this policy, please contact:

Taj Exotica Tour & Travels

Phone: +91-6398642749
Phone: +91-9808900321
Email: info@tajexoticatour.com