Terms & Conditions
Last Updated: September 5, 2026
Welcome to Taj Exotica Tour & Travels. These Terms & Conditions govern your use of our website and the travel services, tours and travel-related arrangements offered by us.
By using our website, submitting an inquiry or booking a service with us, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
1. About Our Services
Taj Exotica Tour & Travels provides travel-related services that may include:
- Tour packages
- Customized private tours
- Transportation arrangements
- Hotel and accommodation arrangements
- Sightseeing
- Tour guides
- Airport and railway transfers
- Wildlife and safari arrangements
- Cultural and spiritual journeys
- Other travel-related services requested by customers
The exact services included in a particular tour or booking will depend on the itinerary, quotation and confirmation provided to the customer.
2. Tour Inquiries
Submitting an inquiry through our website does not automatically create a confirmed booking.
After receiving an inquiry, we may contact you to discuss:
- Travel dates
- Number of travelers
- Destinations
- Accommodation preferences
- Transportation
- Sightseeing
- Special requirements
- Budget
- Other travel arrangements
A booking becomes confirmed only after the applicable booking requirements have been completed and confirmation has been provided by Taj Exotica Tour & Travels.
3. Customized Tours
We may create customized itineraries according to the customer’s requested destinations, travel dates, interests and budget.
Customized itineraries may include combinations of accommodation, transportation, sightseeing, guides, activities and other services.
The final itinerary and inclusions will be based on the quotation or booking confirmation accepted by the customer.
4. Prices and Quotations
All prices and quotations are subject to the services, dates, destinations and requirements specified at the time of quotation.
Prices may change before confirmation due to factors such as:
- Hotel availability
- Transportation availability
- Government fees
- Monument or attraction fees
- Safari charges
- Taxes
- Supplier price changes
- Currency fluctuations
- Changes requested by the customer
A quotation does not guarantee availability until the booking has been confirmed.
5. Booking Confirmation
A booking may require an advance payment or other confirmation requirements.
The customer will be informed of the applicable payment requirements before confirmation.
Once a booking has been confirmed, the applicable booking terms and cancellation conditions will apply.
Customers should carefully review their itinerary, inclusions, exclusions, travel dates and other booking details before making payment.
6. Payment
Payments must be made through the payment method communicated by Taj Exotica Tour & Travels.
Depending on the booking, payment may be required in stages, including an advance payment and a balance payment before or during the trip.
The payment schedule will be communicated to the customer as part of the quotation or booking confirmation.
Failure to make a required payment by the specified deadline may result in cancellation or modification of the booking.
7. Cancellation and Refunds
Cancellation and refund conditions depend on the services included in the booking and the cancellation policies of the relevant suppliers.
These may include hotels, transportation providers, guides, safari operators, attractions and other third-party service providers.
Any applicable cancellation charges will be communicated to the customer where possible before confirmation.
Some services may be partially or completely non-refundable after confirmation.
Refunds, where applicable, will be processed after deducting applicable cancellation charges, supplier penalties, transaction charges or other non-refundable amounts.
Customers should review the cancellation terms provided with their specific booking before making payment.
8. Changes Requested by the Customer
Customers may request changes to their itinerary after confirmation.
We will make reasonable efforts to accommodate such requests, subject to availability.
Additional costs may apply for changes involving:
- Hotels
- Transportation
- Sightseeing
- Guides
- Activities
- Travel dates
- Room categories
- Route changes
- Additional destinations
Changes are not guaranteed until they have been confirmed by Taj Exotica Tour & Travels.
9. Changes to the Itinerary by Us
We make reasonable efforts to operate tours according to the confirmed itinerary.
However, circumstances such as weather, road conditions, government restrictions, attraction closures, transportation issues, supplier availability or other unforeseen circumstances may require an itinerary change.
Where reasonably possible, we will provide a suitable alternative.
Any significant additional cost resulting from a customer-requested change may be charged separately.
10. Hotels and Accommodation
Hotel accommodation is subject to availability and confirmation.
The hotel category, room type and included services will be specified in the customer’s booking confirmation.
Hotel facilities, policies and services are controlled by the individual hotel and may change without notice.
Check-in and check-out times are determined by the hotel.
Special requests such as adjoining rooms, specific views, early check-in or late check-out are subject to availability and cannot always be guaranteed.
11. Transportation
Transportation arrangements may include private cars, coaches, trains, flights, taxis or other transportation services depending on the itinerary.
Vehicle type and capacity will depend on the number of travelers and the confirmed booking.
Travel times are estimates and may be affected by traffic, road conditions, weather, local events or other circumstances.
We are not responsible for delays caused by circumstances outside our reasonable control.
12. Third-Party Service Providers
Some services may be provided by independent third parties, including:
- Hotels
- Airlines
- Railways
- Transportation companies
- Safari operators
- Guides
- Restaurants
- Activity providers
- Attractions
These providers may have their own terms, conditions and cancellation policies.
Where applicable, those terms may apply in addition to these Terms & Conditions.
13. Flights and Train Tickets
Flight and railway bookings are subject to the rules and conditions of the relevant airline or railway authority.
Changes, cancellations, delays, baggage rules and refunds may be governed by the applicable provider.
Customers are responsible for providing accurate passenger information before tickets are issued.
Incorrect names, passport details or other passenger information may result in additional charges or cancellation.
14. Travel Documents and Visas
International travelers are responsible for ensuring that they have the required:
- Passport
- Visa
- Travel permits
- Entry documents
- Identification documents
- Other required travel documentation
Taj Exotica Tour & Travels may provide general travel information, but customers remain responsible for ensuring that their documents meet the current requirements applicable to their nationality and travel circumstances.
Visa rules and entry requirements may change.
Customers should verify current requirements with the relevant government authorities before traveling.
15. Travel Insurance
We strongly recommend that travelers obtain appropriate travel insurance before their journey.
Travel insurance may provide protection for circumstances such as:
- Medical emergencies
- Trip cancellation
- Travel interruption
- Lost baggage
- Delayed transportation
- Other covered travel risks
Customers are responsible for selecting insurance appropriate for their individual circumstances.
16. Customer Responsibilities
Customers are expected to:
- Provide accurate information during booking
- Provide correct passenger details
- Follow applicable laws and regulations
- Respect local customs and cultural practices
- Follow instructions from guides and service providers
- Take reasonable care of personal belongings
- Arrive at agreed meeting points on time
- Follow applicable hotel and transportation rules
Customers may be responsible for additional costs resulting from their failure to follow these requirements.
17. Personal Belongings
Customers are responsible for their personal belongings, passports, money, electronics, luggage and other valuables during their journey.
Taj Exotica Tour & Travels is not responsible for loss, theft or damage to personal belongings except where liability cannot legally be excluded.
Customers should take reasonable precautions and use hotel safes or other secure storage where available.
18. Health and Medical Requirements
Customers are responsible for considering their own health, fitness and medical requirements before traveling.
If you have a medical condition, mobility requirement, dietary restriction or other special requirement that may affect your travel, please inform us before booking.
We will make reasonable efforts to accommodate disclosed requirements where possible, subject to availability.
19. Wildlife and Safari Tours
Wildlife and safari experiences are subject to the rules of the relevant national park, forest department or safari operator.
Safari zones, vehicles, guides, timings and routes may be determined by the applicable authorities or operators.
Wildlife sightings, including tiger sightings, can never be guaranteed.
Changes to safari arrangements may occur due to weather, park regulations, animal welfare considerations, safety requirements or other circumstances.
20. Monuments, Attractions and Religious Sites
Opening hours, entry fees, visitor rules and access arrangements may change.
Certain monuments, temples, museums or other attractions may close temporarily due to government orders, religious events, maintenance, security requirements or other circumstances.
We will make reasonable efforts to adjust the itinerary when such changes occur.
21. Force Majeure
We will not be liable for failure or delay in providing services caused by circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters
- Severe weather
- Floods
- Earthquakes
- Epidemics or pandemics
- Government restrictions
- Political disturbances
- Strikes
- Road closures
- Transportation disruptions
- Security situations
- War or civil unrest
- Acts of authorities
- Other unforeseen events
When such circumstances occur, we will make reasonable efforts to assist customers and provide alternative arrangements where possible.
22. Website Information
We make reasonable efforts to keep information on our website accurate and up to date.
However, travel information such as prices, opening hours, availability, transportation schedules and attraction information can change.
Website information should therefore be considered general information unless specifically confirmed as part of a customer’s booking.
23. Website Links
Our website may contain links to external websites.
These links may be provided for convenience or additional information.
We do not control third-party websites and are not responsible for their content, availability, security or policies.
Customers should review the terms and privacy policies of external websites before using them.
24. Intellectual Property
Unless otherwise stated, the content on this website, including text, branding, logos, graphics, layout and original materials, belongs to or is used by Taj Exotica Tour & Travels with appropriate rights.
Website content may not be copied, reproduced, modified, distributed or commercially used without prior written permission, except where permitted by applicable law.
25. Limitation of Liability
Taj Exotica Tour & Travels will make reasonable efforts to provide the services described in the confirmed itinerary.
However, we are not responsible for losses, delays, cancellations, injuries, accidents or other issues caused by circumstances beyond our reasonable control or by independent third-party service providers, except to the extent liability cannot legally be excluded.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
26. Complaints
If you experience a problem during your journey, please contact us as soon as reasonably possible so that we have an opportunity to assist.
Where a problem relates to a third-party service provider, we may need to coordinate with that provider to investigate and resolve the matter.
Customers should provide relevant details and supporting documentation where appropriate.
27. Privacy
Personal information provided to us is handled according to our Privacy Policy.
By using our website or providing information to us, you should also review our Privacy Policy to understand how personal information may be collected and used.
28. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, website, business practices or applicable legal requirements.
The updated version will be published on this page with a revised Last Updated date.
29. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India, subject to any mandatory legal rights or protections that apply to the customer.
Any disputes will be handled in accordance with applicable Indian law and the jurisdiction of the appropriate courts.
30. Contact Us
If you have questions regarding these Terms & Conditions, our tours or travel services, please contact:
Taj Exotica Tour & Travels
Website: Taj Exotica Tour & Travels
Email: info@tajexoticatour.com
Phone / WhatsApp: +91-6398642749,+91-9319210153
Address: 33/73B/1 Laxmi Puram Near Vibhav Nagar,Agra-282001.